Frequently Asked Questions
Current Tea News
COVID-19 and what precautions is Truly Teas taking?
Truly Teas is committed to our customer’s and the general public health. Though we pride ourselves on providing you the safest product year-round, we have taken extra precautions to assure you continue to receive the best of what we can give. The future impact of COVID-19 can be daunting, but Truly Teas has strategically prepared for you. We are still selling through our vendors who have open doors and we are fulfilling online sales through our website at www.TrulyTeas.com so you may have tea & accessories shipped directly to you while in the comfort of your own home. We will continue to work hard and be mindful of the product we serve to ensure the safety and well-being of our customers.
Please keep closely following our social media platforms as we are currently releasing new teas with immune boosting properties to help keep you healthy. If you have any questions, concerns, or suggestions please reach out to Truly Teas at TrulyTeas2@gmail.com.
Questions About Current Sales
How do I receive free shipping?
Automatically receive free standard shipping on any order over $49 before tax. This option may not be available during major sales. Please email TrulyTeas2@gmail.com if you have further questions.
Questions About Our Chat Availability
What are your chat availability times?
You can Contact us Monday-Friday from 9:00am-6:00pm & Saturday-Sunday from 10:00am-2:00pm Central Time (US & Canada).
If you have a question after hours you can always email us at TrulyTeas2@gmail.com and we will be happy to help.
Questions About Tea
Does tea expire?
No, tea does not expire; it just loses freshness over time.
How long does your tea stay fresh & how should I store it?
To keep your teas delicious and fresh, always store them in a dry, cool, dark place and always keep them tightly sealed.
What are Fair Trade Certified™ teas? (why does it matter?)
Fair Trade USA certification supports the sustainable growth and ethical production and trading of ingredients. The Fair Trade CertifiedTM logo stands for fair wages, safe working conditions, eco-friendly practices and a commitment to community development. By partnering with Fair Trade USA, we’re giving back to the people growing our teas and the communities they live in.
Why aren't all your teas Fair Trade Certified™?
It's important to us that we offer a wide range of teas all at a different price. Some Fair Trade Certified™ teas can cost more than ones that are not. With this being said we like to offer teas affordable for all our customers.
Where can I find a list of ingredients & more information about allergies?
Each teas product page will have the list of its ingredients & allergen list if applicable. You can also find this list on the products packaging.
What is the natural flavoring in your tea?
Truly Teas always wants our customers to feel ensured about the ingredients in our teas. Natural flavoring in our teas are derived either directly or indirectly from essential oils, essences, extractives, & distillates of the ingredients in your tea. The natural flavors in our tea absolutely does not contain synthetic solvents, artificial preservatives, synthetic emulsifiers, artificial processing aids, soy or MSG (monosodium glutamate) components, agricultural sewage sludge derivatives, ionizing radiation or derived from a GMO. We strictly follow all USDA National Organic Programs Standards.
The amount of caffeine in a cup of tea is hard to tell. There are a ton of aspects that can alter the amount of caffeine in your cup of tea. These aspects can include your steep time & water temperature. Even though it's nearly impossible to measure out how much caffeine is a cup of tea we've concluded a general caffeine rating for our teas.
- Caffeine Free - Contains 0 mg of caffeine per cup
- Low Caffeine - Contains 1-9 mg of caffeine per cup
- Medium Caffeine - Contains 20-39 mg of caffeine per cup. This strength of caffeine still wont give you the high caffeine that a cup of coffee has.
- High Caffeine - Contains 40+ mg of caffeine per cup
Are there teas I should stay away from while pregnant or breast feeding?
For personal health questions, it's always best to speak to your healthcare provider. All of our teas have a detailed ingredient list on the product bags & on our website.
How do I make a truly perfect cup of tea?
Making the perfect tea is our special-tea! We give step by step instructions on all our bags of tea. We also include our step by step instructions on the product description page on our website.
How do I make iced tea?
When making iced tea always double the amount of tea. When brewing up a standard cup of tea while using our 1 cup of perfect teaspoon instead of using 1 teaspoon use 2. Steep your tea in half the amount of hot liquid, and pour over ice! Remember to use double the amount of tea you would use for hot tea and count the ice as part of your total water volume when deciding on how much tea to use.
How long does iced tea stay good for in the fridge?
Prepared iced teas stay good in the fridge for up to 3 days.
Have a question(s) you didn't see here? Feel free to contact us anytime via email at TrulyTeas2@gmail.com we're happy to help!