Frequently Asked Questions

Current Tea News

COVID-19 and what precautions is Truly Teas taking?
Truly Teas is committed to our customer’s and the general public health. Though we pride ourselves on providing you the safest product year-round, we have taken extra precautions to assure you continue to receive the best of what we can give. The future impact of COVID-19 can be daunting, but Truly Teas has strategically prepared for you. We are still selling through our vendors who have open doors and we are fulfilling online sales through our website at www.TrulyTeas.com so you may have tea & accessories shipped directly to you while in the comfort of your own home. We will continue to work hard and be mindful of the product we serve to ensure the safety and well-being of our customers.

Please keep closely following our social media platforms as we are currently releasing new teas with immune boosting properties to help keep you healthy. If you have any questions, concerns, or suggestions please reach out to Truly Teas at info@TrulyTeas.com

Questions About Current Sales

Free Local Shipping 
Receive free local shipping on all orders $49.99+ (before tax)! Our free shipping only works within these current zip codes: 46375, 46303, 46307, 46356, 46373. If you qualify for free shipping there will be an option to select Free Local Shipping when selecting your shipping option. Please allow 24-48 hours for your order to be delivered. Once your order is completed you will receive a confirmation when your order has been delivered.   

Free Domestic Standard Shipping For Orders $49.99+
Receive free shipping when you spend $49.99+ (before tax). Simply select free standard shipping during checkout. 

20%-30% OFF select tea blends 
Enjoy 20%-30% OFF select tea blends now until Cyber Monday 11/27/23. Discounts will be shown once product is added to your cart. 

Questions About Our Chat Availability 

What are your chat availability times?
You can Contact us anytime via chat. We will try to respond quick as possible. If we do not respond in time add your phone number and we can text you once we are available.

If you don't want to add your phone number you can always email us at info@TrulyTeas.com and we will be happy to help.

Questions About Tea

Allergen statements

Some of our teas may contain production-related technically unavoidable traces of milk (including lactose), soybeans/soybean products, celery, edible nuts, and peanuts. This is because these ingredients are used or present in the same environment that they are produced 

Do any of your teas contain Gluten?

The Majority of our teas are gluten free except for Lemon Ginger. Our Lemon Ginger tea does contain gluten. 

Does tea expire?
Loose leaf tea typically keeps its flavor and health benefits for up to 1-2 years. 

Matcha is good for 1-3 months after opening. Matcha will loose its color and turn a brownish green once its gone bad.  

How long does your tea stay fresh & how should I store it?
To keep your teas delicious and fresh, always store them in a dry, cool, dark place and always keep them tightly sealed. 

What are Fair Trade Certified™ teas? (why does it matter?)
Fair Trade USA certification supports the sustainable growth and ethical production and trading of ingredients. The Fair Trade CertifiedTM logo stands for fair wages, safe working conditions, eco-friendly practices and a commitment to community development. By partnering with Fair Trade USA, we’re giving back to the people growing our teas and the communities they live in. 

Why aren't all your teas Fair Trade Certified™?
It's important to us that we offer a wide range of teas all at a different price. Some Fair Trade Certified™ teas can cost more than ones that are not. With this being said we like to offer teas affordable for all our customers. 

Where can I find a list of ingredients & more information about allergies?
Each teas product page will have the list of its ingredients & allergen list if applicable. You can also find this list on the products packaging.

What is the natural flavoring in your tea?
Truly Teas always wants our customers to feel ensured about the ingredients in our teas. Natural flavoring in our teas are derived either directly or indirectly from essential oils, essences, extractives, & distillates of the ingredients in your tea. The natural flavors in our tea absolutely does not contain synthetic solvents, artificial preservatives, synthetic emulsifiers, artificial processing aids, soy or MSG (monosodium glutamate) components, agricultural sewage sludge derivatives, ionizing radiation or derived from a GMO. We strictly follow all USDA National Organic Programs Standards.

How much caffeine is in a cup of tea?
The amount of caffeine in a cup of tea is hard to tell. There are a ton of aspects that can alter the amount of caffeine in your cup of tea. These aspects can include your steep time & water temperature. Even though it's nearly impossible to measure out how much caffeine is a cup of tea we've concluded a general caffeine rating for our teas. 
  • Caffeine Free - Contains 0 mg of caffeine per cup
  • Low Caffeine - Contains 1-9 mg of caffeine per cup
  • Medium Caffeine - Contains 20-39 mg of caffeine per cup. This strength of caffeine still wont give you the high caffeine that a cup of coffee has.
  • High Caffeine - Contains 40+ mg of caffeine per cup 

Are there teas I should stay away from while pregnant or breast feeding?
For personal health questions, it's always best to speak to your healthcare provider. All of our teas have a detailed ingredient list on the product bags & on our website. 

How do I make a perfect cup of tea?
Making the perfect tea is our special-tea! We give step by step instructions on all our bags of tea. We also include our step by step instructions on the product description page on our website.  

How do I make iced tea?
When making iced tea always double the amount of tea. When brewing up a standard cup of tea while using our 1 cup of perfect teaspoon instead of using 1 teaspoon use 2. Steep your tea in half the amount of hot liquid, and pour over ice! Remember to use double the amount of tea you would use for hot tea and count the ice as part of your total water volume when deciding on how much tea to use. 

How long does iced tea stay good for in the fridge?
Prepared iced teas stay good in the fridge for up to 3 days. 

Other Questions?
Have a question(s) you didn't see here? Feel free to contact us anytime via email atinfo@TrulyTeas.com we're happy to help! 


Happy Steeping!